As a user of Mint Linux for many years now, I’ve become somewhat familiar with the upgrade process needed to switch between successive versions.
So when Mint 19.0 was released, the first thing I did was drop a spare SSD in to my PC and install a copy. Effortlessly easy process [done in under 15 minutes] and with a very slick, polished result. Except. One of the applications I tested happened to be my email client of choice, Claws-Mail.
Obscure, old-fashioned in the extreme, this client can’t even handle proportionately-space fonts, never mind HTML or any embedded content. It won’t even launch helper programs to handle attachments without being specifically told what to do. So why use it? Simples: it’s absolutely bullet-proof secure. There isn’t a lot of damage you can do with simple text files – and anything that isn’t simple text is just ignored by Claws.
So I tested Claws under Mint 19 and it worked like a charm. But when I went back to my regular desktop and tried Claws under Mint 18.3, I got an issue whereby any time I tried to do anything, I had to re-enter account passwords. Ulp.
Knowing that I’d allowed the upgrade to 19.0 to make some kind of unknown change to my shared config files, I found my way to the #claws IRC channel and asked politely for help.
Step up the awesome Ticho, who wasn’t just incredibly patient with me, but also had extraordinarily detailed knowledge of the workings of this mail program. The fix required me to back up my key mail folders, make some manual changes to a critical configuration file, then switch permanently to the newer version of Claws that ships with Mint 19.
All told it took an hour or so to fix, but the process was never especially “dangerous” and was completed without so much as a hiccup.
Eternally grateful to Ticho for their wonderful assistance – and, best of all, I am free to carry on using Claws Mail.